TCPA & DNC Compliance
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TCPA and DNC Compliance.
- They filled out a form.
- The form includes a clear disclaimer saying they’re agreeing to receive calls about health insurance.
- Consent is stored and track able for each lead.
1.Express Written Consent
We only contact individuals who have clearly agreed — in writing — to be contacted. This means:
- We use trusted vendors who are TCPA-compliant.
- We audit and monitor how leads are collected.
- We keep a digital trail to prove where each lead came from.
2. Lead Source Verification
We do not buy random leads from questionable sources. Instead:
- We scrub every list against the National DNC Registry and applicable State DNC lists.
- We use updated scrubbing software to ensure no calls go out to anyone who has opted out.
- We also maintain our own internal DNC list (if someone says “don’t call again,” they’re instantly added).
3. DNC Scrubbing
Before calling:
- Recorded for quality assurance.
- Reviewed regularly by compliance managers.
- Used for training and to ensure agents follow the correct script, obtain verbal confirmation, and remain professional.
4. Call Recording & Monitoring
Every call is:
- ROur agents are trained to offer opt-out options during the call.
- If someone says “please don’t call me again,” it’s immediately documented, and they are added to the internal DNC list.
5. Opt-Out Options
We make it easy for people to say "no thanks":
MEET THE TEAM
Rana Hamza
Managing Director
Rana Hamza
Managing Director
Our services empower businesses to grow, streamline operations, and engage customers effectively in today’s fast-paced digital landscape.
Touseef Malik
CEO
Touseef Malik
CEO
As CEO, I’m proud to offer innovative services that drive growth, enhance efficiency, and foster strong customer relationships
Bahadur Ali
Founder
Bahadur Ali
Founder
As Founder, I'm excited to provide services that enhance business efficiency and customer engagement in a rapidly evolving landscape.
FAQs
What services do you offer?
We provide inbound and live transfers, lead generation, customer support, and telemarketing..
What industries do you serve?
We serve a variety of industries, including healthcare, finance, retail, and technology, adapting our services to meet specific industry needs.
What is the onboarding process like?
Our onboarding process includes understanding your needs, developing customized solutions, training our agents, and implementing the services.
How do I get started?
To get started, simply contact us via our website or call our sales team to discuss your needs and schedule a consultation.
How can I track the performance of the call center?
We provide regular reports and analytics on call volume, customer interactions, and conversion rates to keep you informed.